General

How do I receive the code?

You can access your code on the My Account page on our website.

There is no code in My Orders

This could have happened due to our extensive security checks and your order could have been marked as ON HOLD. We do our best to protect our customers as we take security very seriously. Please contact our support and we will be happy to help you.

Why do I need to verify myself using phone and email?

We do our best to protect our customers as we take security very seriously. Hence in order to provide the best possible service we need to make sure that certain security protocols are followed.

Is the payment secure?

We use secure payments by Paypal at ProductKey Pro.

Why can't I use VPN/Proxy when making a purchase?

We do our best to protect our customers as we take security very seriously. Hence in order to provide the best possible service we need to make sure that certain security protocols are followed.

Why is my order ON HOLD?

We require every customer to use their own paypal account to make purchase. If your paypal information does not match your checkout information we need to check your order manually.

We do our best to protect our customers as we take security very seriously. Hence in order to provide the best possible service we need to make sure that certain security protocols are followed.

 

What are your working hours?

6 PM – 2 AM EST, Monday – Sunday

Windows 10 Pro Activation

After activation, why does it say I have “Windows 10 Education” in the Settings?

Send a screenshot of the error message and we will send a replacement key for free.

After activation, why does it say I have “Windows 10 Enterprise” in the Settings?

Send a screenshot of the error message and we will send a replacement key for free.

Will this work with Windows 10 Pro N?

Key is for Window 10 Pro only. It is not compatible with Win 10 Pro N.

ERROR: We can’t activate Windows on this device because the product key was already used on another device.

Send a screenshot of the error message and we will send a replacement key for free.

ERROR: We can’t activate Windows on this device right now. You can try activating again later or go to the Store to buy genuine Windows. Error code: 0xC004F025

Please wait 12 to 24 hours before activating the key in the Settings. This error is due to an ongoing update in Microsoft’s end. If you still unable to activate within the said time frame, please send screenshot of the error so we can help resolve it.

ERROR: We couldn’t verify the product key. Please check your installation media.

Please make sure you have a stable internet connection while performing clean installation.